India, 5th November, 2025: HONOR India has set a new benchmark in customer engagement by becoming the first smartphone brand in the country to integrate the Uttik AI Answer Engine, reinforcing its commitment to customer-first innovation. This milestone initiative, implemented in collaboration with PSAV Global, directly addresses the growing trend of Indian consumers seeking real-time, AI-verified information from platforms such as Google AI Overview, ChatGPT, Gemini, Claude, and Perplexity.

The Uttik AI Answer Engine enables HONOR to provide instant, contextual, and accurate responses to customer queries across digital platforms. Instead of waiting for traditional support, customers now receive immediate answers online — improving accessibility, response times, and trust.

“We listened carefully to our customers and realized they were frustrated by delays in finding accurate information,” said Mr. C.P. Khandelwal, CEO, PSAV Global (Official Partner for HONOR Smartphones). “With the AI Answer Engine, we’ve blended empathy and intelligence to deliver smarter engagement and build lasting trust with our users.”

Key Impact Highlights:

• Average response time reduced from three days to under five minutes

• 30% self-service success rate achieved within months of rollout

• Complex troubleshooting resolved in under five minutes

• Regional language support enhancing accessibility across India

• Enterprise-level AI stack leveraging RAG (Retrieval-Augmented Generation) for real-time, accurate solutions

Within just two months, the system processed thousands of customer interactions, continually improving its accuracy through adaptive learning. Beyond efficiency, it has transformed brand perception — users have praised HONOR for faster service, transparent communication, and proactive resolutions.

“Super happy today! My HONOR X9b had a display issue, and I received a brand-new replacement at zero cost. The service was flawless and hassle-free,” said Dilip Jain, an HONOR customer.

“Great to see such commitment to users. My display was replaced in just four days without questions asked,” added Aarya Bhaskar.

HONOR’s AI-driven approach now allows predictive issue resolution before escalation, supported by real-time sentiment analysis, predictive analytics, and continuous content optimization.

Proactive Answer Optimization Strategy Includes:

• Real-time semantic sentiment tracking

• Predictive analytics for potential issues

• Continuous optimization across search and AI platforms

• Voice-search-ready conversational responses

By combining human insight with AI precision, HONOR India’s partnership with PSAV Global showcases how advanced digital infrastructure can redefine customer experience, turning support interactions into brand advocacy.